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Privacy Policy

Last Updated: May 1, 2024

1. Introduction

Gentle Harrow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gentleharrow.sbs (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Register on our Website
  • Submit a contact form
  • Book a service
  • Subscribe to our newsletter
  • Request information or assistance
  • Participate in a survey or promotion

The personal information we may collect includes:

  • First and last name
  • Email address
  • Phone number
  • Mailing address
  • Billing information (for service payments)
  • Preferences for makeup services
  • Photographs (when provided for consultation purposes)
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you access our Website, we may automatically collect certain information about your device and usage of the Website, including:

  • Device type, operating system, and browser information
  • IP address
  • Geographic location
  • Browsing actions and patterns
  • Pages viewed and time spent on the Website
  • Referring websites or sources
  • Links clicked and interactions with the Website

2.3 Cookies and Similar Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to enhance your experience on our Website. These technologies help us collect information such as your browser type, pages visited, time spent on pages, links clicked, and conversion information. For more information about our use of cookies, please see Section 7 of this Privacy Policy.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To provide, operate, and maintain our Website and services
  • To process and fulfill bookings and appointments
  • To communicate with you about appointments, services, and promotions
  • To create and manage your account
  • To provide customer service and respond to inquiries
  • To send newsletters and marketing communications (with your consent)
  • To personalize your experience and deliver content relevant to your interests
  • To improve our Website, products, and services
  • To protect against fraud and unauthorized transactions
  • To comply with legal obligations
  • For internal administrative and record-keeping purposes

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 Business Partners and Service Providers

We may share your information with business partners and third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4.5 Other Disclosures

We may also disclose your information:

  • To enforce our rights arising from any contracts
  • To protect our rights, privacy, safety, or property, or that of our customers or others
  • To respond to lawful requests and legal processes

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you request deletion of your personal data, we will delete or anonymize it according to our data retention policy and applicable law, unless we are legally required to maintain certain information for specific periods.

6. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no data transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality of any account information, including passwords, and for restricting access to your device. You should notify us immediately of any unauthorized use of your account or any other breach of security.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

  • Essential cookies: Necessary for the Website to function properly
  • Functional cookies: Allow us to remember your preferences and customize your experience
  • Analytics cookies: Help us understand how visitors interact with our Website
  • Marketing cookies: Used to deliver relevant advertisements and track marketing campaign performance

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Our Website also uses third-party analytics services, such as Google Analytics, which use cookies to collect information about how visitors use our Website. The information generated by these cookies about your use of the Website (including your IP address) may be transmitted to and stored by the third-party analytics provider on servers in countries outside your own. This information is used to evaluate visitors' use of the Website and to compile statistical reports on Website activity.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.

9. Children's Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

10. Third-Party Websites

Our Website may contain links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

  • By email: [email protected]
  • By phone: +448027908894
  • By mail: 48 Lee Pine East, Amandachester, HR9 7XU, United Kingdom
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Address: 48 Lee Pine East, Amandachester, HR9 7XU

Phone: +448027908894

Email: [email protected]

Reg. No: 44236042

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