Last Updated: May 1, 2024
Welcome to Gentle Harrow. These Terms and Conditions ("Terms") govern your use of the website located at gentleharrow.sbs (the "Website") and all related services offered by Gentle Harrow ("we," "our," or "us").
By accessing or using the Website, booking our services, or engaging with us in any way, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website or use our services.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms.
You agree not to use the Website:
We reserve the right to withdraw or modify the Website, and any service or material we provide on the Website, at our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period.
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Gentle Harrow, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You must not:
The Gentle Harrow name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Gentle Harrow or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.
You may need to create an account to access certain features of our Website or to book our services. When you create an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
We reserve the right to disable any user account, at any time in our sole discretion, if we believe you have violated any provisions of these Terms or that your actions may cause harm to us, our Website, other users, or third parties.
When you book our makeup services, you agree to:
We make every effort to ensure service availability as advertised, but availability may be subject to change based on artist schedules, bookings, and other factors. We reserve the right to assign specific artists to bookings based on availability and expertise.
For on-location services, you agree to:
You are responsible for informing us of any allergies, sensitivities, or medical conditions that may affect the makeup application. While we use professional-grade products and maintain strict hygiene standards, we cannot guarantee that a reaction will not occur. We reserve the right to refuse service if we believe it may pose a health risk.
All prices listed on our Website are in British Pounds (GBP) and are subject to change without notice. We strive to ensure all pricing information is accurate, but errors may occur. If we discover an error in the price of services you have booked, we will inform you and give you the option of continuing with the booking at the correct price or canceling your booking.
We may require a non-refundable deposit to secure your booking. The balance payment is typically due on the day of service or as specified in your booking confirmation. For weddings and large group bookings, specific payment schedules will be provided and agreed upon in advance.
We accept various payment methods as indicated on our Website or during the booking process. By providing your payment information, you represent and warrant that you have the legal right to use the payment method you provide.
All prices include VAT where applicable. If the VAT rate changes between the date of your booking and the date of service, we reserve the right to adjust the VAT you pay accordingly.
Our cancellation policy is as follows:
Rescheduling requests must be made at least 48 hours before the scheduled appointment. Rescheduling may be subject to availability. If you reschedule more than once, an additional fee may apply.
If you arrive late for your appointment, we will make every effort to accommodate you, but your service may need to be shortened or adjusted to fit within the remaining scheduled time. The full service fee will still apply.
In the unlikely event that we need to cancel your appointment, we will notify you as soon as possible and offer to reschedule or provide a full refund of any payments made.
The Website may contain message boards, chat rooms, personal profiles, forums, reviews, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit content or materials (collectively, "User Contributions") on or through the Website.
All User Contributions must comply with the content standards set out in these Terms. User Contributions must not:
By posting User Contributions, you grant us and our affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
We have the right to:
Your use of the Website and our services is at your sole risk. The Website and services are provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied.
We do not guarantee that:
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, in no event will Gentle Harrow, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Website, any websites linked to it, any content on the Website or such other websites, or any services obtained through the Website, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.
The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
You agree to defend, indemnify, and hold harmless Gentle Harrow, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Website.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of England and Wales, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
No waiver by Gentle Harrow of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
The Terms, our Privacy Policy, and any other specific agreements related to particular services constitute the sole and entire agreement between you and Gentle Harrow regarding the Website and our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and our services.
We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.
Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
If you have any questions about these Terms, please contact us: