Last Updated: May 1, 2024
At Gentle Harrow, we are committed to ensuring your satisfaction with our professional makeup services. This Refund Policy outlines our guidelines for deposits, payments, cancellations, and refunds for the various services we offer.
By booking our services, you agree to the terms outlined in this Refund Policy. Please read this policy carefully to understand our practices regarding refunds and cancellations.
Your satisfaction is our priority. If you are not completely satisfied with the services provided, please inform the makeup artist immediately during or immediately after the service so that we can address your concerns and make necessary adjustments.
Refund eligibility depends on several factors, including:
All approved refunds will be processed within 7-14 business days. Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon.
For certain services, particularly bridal makeup, special events, and group bookings, we require a non-refundable deposit to secure your booking. The deposit amount typically ranges from 20% to 50% of the total service cost, depending on the type of service and the date.
Unless specifically stated otherwise at the time of booking, all deposits are non-refundable. The deposit confirms your commitment to the appointment and reserves our time and resources for your service.
Your deposit will be applied toward the total cost of your service. The remaining balance is due on the day of service or as specified in your booking confirmation.
For standard makeup appointments (non-bridal, individual services):
For bridal makeup services:
For group bookings (3 or more people):
For makeup lessons:
All cancellations must be made in writing via email to [email protected] or through our online booking system. The cancellation timestamp will be used to determine the applicable refund amount.
If you need to reschedule your appointment, please notify us as soon as possible. Rescheduling is subject to artist availability.
The following policies apply to rescheduling requests:
If you reschedule an appointment more than once, an additional fee of 20% of the total service cost will apply, regardless of the notice period.
Bridal makeup trials are an essential part of the bridal preparation process. Rescheduling a bridal trial is subject to artist availability and may impact the preparation for your wedding day. If you need to reschedule a bridal trial, please provide at least 7 days' notice to avoid additional fees.
A "no-show" is defined as a failure to attend a scheduled appointment without providing any prior notice of cancellation or rescheduling.
In the event of a no-show:
After a no-show incident, we reserve the right to require full payment in advance for any future bookings.
If you are dissatisfied with the quality of the makeup service provided, please inform your makeup artist immediately during or immediately after the service. We will make every reasonable effort to rectify the situation on the spot.
If you have concerns about the service after leaving our premises or after the makeup artist has left your location, please contact us within 24 hours with the following information:
For valid complaints about service quality:
Please note that personal preference in makeup style or look does not qualify for a refund if the service was provided as described and agreed upon during consultation.
In cases of serious illness or emergency that prevent you from attending your appointment, we may, at our discretion, offer more flexible refund or rescheduling terms. Supporting documentation (such as a doctor's note) may be required.
If severe weather conditions or major travel disruptions prevent you from attending your appointment, please contact us as soon as possible. We will work with you to reschedule your appointment without additional fees, subject to availability.
In the rare event that we need to cancel your appointment due to artist illness, emergency, or other unavoidable circumstances:
For makeup products purchased directly from Gentle Harrow:
We offer exchanges for unopened products within 14 days of purchase if you wish to exchange for a different shade or product of equal or greater value (with you paying any price difference).
If a product is defective or damaged upon receipt, please contact us within 7 days of purchase. We will arrange for a replacement or refund at our discretion.
Gift certificates are non-refundable but are transferable to another person. Gift certificates have an expiration date of 12 months from the date of purchase unless otherwise specified.
For prepaid service packages:
Services booked with special promotional rates or discounts may have different refund terms. Any special conditions will be clearly communicated at the time of booking and will supersede the standard refund policy where applicable.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically.
If you have any questions about our Refund Policy or would like to request a refund, please contact us: